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Google Nest Doorbell (GND) Battery turns off

isaac976
Community Member

Have anyone encountered where their GND keeps going offline?   From time to time sometimes up to several times in an hour Google Home will notify me that my cam is offline. When I opened the app to turn on the cam it just won't work, I found that opening the app, exiting the app and turning off the camera and going to the history sometimes works. Fiddling around with Google Home but this is not the solution that the consumer has to do.   

 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad