11-24-2021 11:03 AM
I have had my Nest Hello Doorbell for a couple of years, and it has performed flawlessly. I have noticed a bit of peeling in May 2021, and since then it has been peeling even more. I've read some comments they seem to imply that it is a design flaw, as it is meant to be outside, and should be able to withstand various weather conditions. We installed a new entry system, and the Nest doorbell was very sharp looking with the new entry system, but not is not so nice looking with it peeling. I'm also concerned that this peeling may render the Nest doorbell vulnerable to the elements.
11-24-2021 11:19 AM
Hey there,
I am sorry to hear that your Nest Hello Doorbell is peeling! I can imagine having this issue has been rough. Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 9-0538000031808
Please note: once I have submitted your replacement request, I will be locking this post.
Best Regards,
Brad.