Google Nest Doorbell not mounting.

[weealan]

My Google Nest Doorbell (Battery) has been odd when mounting after charging the last couple of times and now won't mount for me, no click into place. I've taken the mounting plate down to have a look at it and there doesn't seem to be any further clicking into place.

[MplsCustomer]

@weealan 

I've seen lots of posts on this issue in this forum.  Some customers have had success applying a little bit of WD-40 to the latching mechanism.

If that does not work, you could try contacting Support about a replacement:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[weealan]

Thanks... Not helping. Tried doing what you suggested and have to try again when they're open ?

[MplsCustomer]

@weealan 

I hope you're able to reach them.  It seems like a common issue, and I don't have anything else to suggest.

[weealan]

No probs... I'll try again tomorrow, Thanks.

[luciaaa]

Hi, @weealan,

Thank you so much for letting us know you were going to follow all the steps. I’m happy to assist you further. 

Just to follow up, I'd like to know if you still need assistance mounting your Google Nest Doorbell.

@MplsCustomer, thank you so much for your help and your cooperation. 

Keep me posted.

Best regards,

Ana

[weealan]

Thanks but it's on its way back and a replacement is going to be sent out.

[gmelanymelissa]

Hi @weealan,

Thank you for the follow-up information.

Please don’t hesitate to contact us again if you need further assistance.

Let me know if you have any other questions.

Best regards,
Melany