Google Nest Hello Door Chime

[sgruwell73]

Greetings! 

I inherited a Google Nest Hello doorbell in which the camera works and the chime that's built in the camera works when the button is pressed. However, the chime inside the house does not ring.  I opened the chime up and it looks like the white  disk adapter is hooked up to the wires.  There are also spaces for 3 C batteries, however, there is also wires coming from the wall connected to the doorchime. 

I tried some of the trouble shooting online and trying to see if I should replace the chime and see if that works or exactly how to troubleshoot.  Any help appreciated.

Thanks

[MplsCustomer]

@sgruwell73 

It appears that you may have a battery-powered doorbell chime. Google Nest does not provide any information on whether or how its doorbells work with battery-powered doorbell chimes; you could try replacing those C batteries.

The white disk adapter you're seeing is the chime connector, which is required for wired Google Nest doorbells. This post in this forum shows Google Nest's wiring diagram for the chime connector:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wiring-diagram/m-p/24455

This Help post provides the requirements for doorbell transformers:

https://support.google.com/googlenest/answer/9247132

[sgruwell73]

Correct.. It seems that the chime is both wired and battery. However, I'd like to work thru process of elimination and obtain a wired one to see if that fixes the issue.  Any recommendations on appropriate wired chime for the Hello?

[MplsCustomer]

@sgruwell73 

I have no particular expertise on doorbell chimes.

[sgruwell73]

Ok well back to the beginning 🙂  If I buy a new Nest is there a wireless chime option?

[MplsCustomer]

@sgruwell73 

You can purchase a Nest Mini (or a Nest Hub) and turn on the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) on your current Nest Hello doorbell to get an oral "Someone's at the front door" announcement and a doorbell chime sound on your Nest mini.

[EmptyNester]

Hello,  there is no separate chime module offered by Google like many other door bell chimes. But what MpsCustomer outlined will work.  You will need to by the Nest Mini (speaker only) that does many things.  Or if you buy the Nest Hub the nice thing is it has a screen so you will instantly see who is at the door as well.

However I think  you should be able to get it to work.   I think the "C" batteries are only there so that your door bell continues ring in a power outage.  

Go into your NEST app and view the doorbell camera. Click on the gear in the upright corner and make sure you have the INDDOR CHIME set to ON.  The other thing to check is scroll down to CHIME DURATION and select that and make sure you have it set to OFF since I don't think you have an 'electronic' chime.