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Google Nest Indoor Security Camera - 1st Generation Wired - Running Hot

MB327
Community Member

I've seen various posts in the Google Community about cameras running warm/hot as normal if normal operating conditions are adhered to.  I have been running one camera in the attic for a little over a year now without issue.  I just went up to change the furnace filter and checked on the camera, it is most definitely hot, not warm, hot but not burning hot.  It is a very hot day today and the attic would be that much hotter but it is ventilated with an attic fan and there is air and space around the camera.  It is sitting on a piece of wood that is used to floor the attic so that I can move around.  As best as I could tell, the heat was dissipating from the camera itself, not the base, plus hot air rises so I've never been concerned about it heating up to the extent of creating a fire hazard.  But you just never know.  Has anyone had a lot of experience with this issue and this particular camera?  Is it normal for the camera to run very hot like that?  I did purchase off of eBay but it has operated flawlessly since I installed it so I haven't really given it a lot of thought.  Until now.  Thanks in advance for your support and response. 

1 Recommended Answer

MB327
Community Member

I decided to sell the camera on eBay and not burn the house down. You can close this topic out if you’d like.

View Recommended Answer in original post

10 REPLIES 10

davidking
Gold Product Expert
Gold Product Expert

Google has some guidance and tips on this in this help article.


Volunteer since 2011, Product Experts are not Google employees.

MB327
Community Member

Thanks, I did see that article.  It says "It’s normal for your camera or doorbell to get warm to the touch", I guess it's a question of what Google considers warm versus hot.  I can definitely keep my hand on it so it's not burning, but it seems hotter than warm to me.  

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @davidking. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.


Thanks,
Steve

MB327
Community Member

 

I'm not sure how to respond to this.  I sincerely appreciate the response and feedback that I have received on this issue from the community.  Unfortunately, the standard Google verbiage provided on this issue did not answer my questions or resolve my issues.  I really don't know how warm is too warm, so either I have to 1.) learn to live with it, or 2.) disconnect the camera and either sell it on eBay with a heat warning, or throw it in the garbage.  For now, I've installed a 2nd smoke alarm directly above from the camera's location in the attic, just in case.  Depending on how things go, I'll keep it, or I won't.  I'm a little bit disappointed that more detailed safety information regarding heat and this camera isn't readily available from Google, but it is what it is.  Thank you. 

SteveT1
Community Specialist
Community Specialist

Hi there,

 

I'm sorry to hear about that. I would recommend to unplug your Nest Camera if it's get too hot and we can fill up this form or reach out to our Google Support team

 

Regards,

Steve

MB327
Community Member

Again, the question is - how hot is too hot?

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Sorry for the late reply. If it reaches over  104°F (40°C), your Nest Camera or doorbell would shut down. I would recommend to contact support if it reaches over that temperature.

 

Regards,

Steve

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Steve.

 

Thanks,

Archie

MB327
Community Member

I decided to sell the camera on eBay and not burn the house down. You can close this topic out if you’d like.

aatienza
Community Specialist
Community Specialist

Hey MB327,

 

We're sad to see you go. We hope we can make it up to you in the future. Let us know if you have other questions as I'll be locking the thread after 24 hours.

 

Thanks,

Archie