Google Nest Not Working

[kml5]

We’ve had our Google Nest indoor camera since March. We purchased it from Walmart. It is not working, and we’ve tried factory resetting it as well as deleting and downloading the Nest app multiple times with no luck. I need to exchange it. Even though I have the receipt, Walmart said to contact Google for an exchange. I can’t find an email, chat feature, or phone to contact a human and expedite this process. HELP!

[Ashepherdson]

If you're just looking to contact not support then you can use the form linked below as this is a community forum.  

https://support.google.com/googlenest/gethelp?hl=en

If you'd like to provide a bit more details we can try to troubleshoot for you here of course.  What exactly is happening with your nest camera?

[Jeff]

Hi, kml5.
I just wanted to jump in real fast to see if you saw Ashepherson's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.