Google Nest Outdoor Camera (Battery) does not charge while in place.

[SteveBromley]

I have just mounted a Google Nest Camera (outdoor) that runs off of battery power.  I initially charged it to 100% and mounted it under a covered patio in my back yard.  The battery is down to 50% so I'd like to charge it before we go on vacation.  I would like to charge it in place without taking it down and remounting and repositioning it.  I have the original cable that I used to charge it initially, and have ran power to it to do the recharge.  It shows the infinity symbol, but even after 5 hours, the battery percentage does not increase.   What am I doing wrong?  If I have to take it down to recharge it, it's going to lose a lot of its convenience.  

[MplsCustomer · Accepted solution]

@SteveBromley 

Google Nest Help's website (https://support.google.com/googlenest/answer/11052520?hl=en) claims this: "Typical: It takes approximately five hours to fully charge the battery using the provided 7.5W AC adapter and charge cable." It does not seem right that yours should fail to charge at all in five hours unless you're in a cold weather climate. (There are lots of posts in this forum about the battery camera and doorbell--especially the doorbell--having issues in cold weather.) Some customers in this forum have reported problems if the plug isn't inserted in the bottom of the camera correctly, with the cord going to the front of the camera. Others have reported problems with the camera not mounted correctly on the magnetic base.

We've had one of the new Google Nest Battery Cameras for four months now and installed it with the optional power cable. It stays at 100%, even at temperatures as low as -17 degrees Fahrenheit. (I have to disconnect its power to check the battery level.)

[SteveBromley]

I turned on the backporch lights for a few hours today, and the camera appears to have charged since the weather is above freezing.  It appears that charging only occurs in higher temperatures and not when it's in the teens or below.  Thanks for the response.  

[MplsCustomer]

@SteveBromley 

Not charging very good when it's cooler seems be consistent with what customers are reporting on this thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-Weather-Charging/m-p/52778

I'm glad we opted to keep it plugged in all the time with the optional cable here in Minnesota.

[SteveBromley]

The temperature has been below freezing for the last week (close to St. Louis).  I have an extra socket off of my back porch lights that I have the charging cable plugged into and when I turn on the porch lights, it should charge.  It does go to the infinity symbol so I know it's getting power.  Now that it's above freezing, I'll see what it does.   I'll post back here either way.

[aatienza]

Hey SteveBromley,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie