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Google Nest battery doorbell

Drinky32
Community Member

Doorbell lens was damaged by a delivery driver can it be replaced or repaired?

3 REPLIES 3

MetalGlacier
Silver Product Expert
Silver Product Expert

Sorry to hear about your doorbell! While there aren't any ways to repair your doorbell camera lens, Nest will often replace cameras free of charge, even if it's out of warranty. Start by contacting Nest support and explaining your situation. If they won't replace your camera, I would recommend contacting the delivery company as it was damage caused by them and they should be the ones who reimburse you. If possible, have the video of the incident ready just incase Nest or the delivery company asks for it.

Hope this helps!

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Drinky32, oh no! Let’s check this out — could you fill out this form and let me know once you’re done?

 

I appreciate your help, MetalGlacier.

 

Thanks,

JT

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@Drinky32, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, MetalGlacier and JT.

Regards,
Emerson