01-10-2025 09:19 AM - last edited a month ago
I have three Gen 1 Nest Hello Doorbells. They all still work, the Visitor Announcements are sent to the Google Pixel Phone at my desk when on the Google Pixel Stand. The new Gen 2 Hello Doorbell only gets the text event, not the Visitor Announcement with video.
The Visitor Announcement is on for all the doorbells. Was this feature removed from Gen 2 like audio events?
I've tried toggling the setting and resetting the new Gen 2.
I only got the Gen 2 because the battery in the Gen 1 is going bad and powers off the doorbell when someone rings it.
I also tried the factory reset and it did not fix the issue. Still no Visitor Announcement on the Pixel Phone like the three Gen 1 doorbells still do.
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Update:
After resetting the Pixel Tablet and hub to factory default and going through the setup again, The Gen 1 and Gen 2 Google doorbells Visitor Announcements show up on the Pixel Tablet but still only the Gen 1 Google doorbells show up on the Google Pixel Phone at my desk when on the Google Pixel Stand.
Answered! Go to the Recommended Answer.
01-10-2025 09:33 AM
The "Visitor announcements" option sends a "Ding-Dong" doorbell sound and an oral "Someone's at the Front Door" message to all of your Google Nest speakers, but NOT to your phone.
You need to have "Push notifications" enabled (under Settings | Notifications) to get doorbell notifications sent to your phone and/or tablet. Unlike the 1st gen Nest Hello Doorbells, which send a "Ding-dong" sound to your phone, posts I've seen in this forum indicate that 2nd gen doorbells only send a standard notification sound.
We have 1st gen Google Nest Hello Doorbells and cameras, and a 2nd gen camera, and usually we get a short video clip notification for events (including doorbell pushes) but sometimes the popup notification is text only; I don't know why.
01-10-2025 09:33 AM
The "Visitor announcements" option sends a "Ding-Dong" doorbell sound and an oral "Someone's at the Front Door" message to all of your Google Nest speakers, but NOT to your phone.
You need to have "Push notifications" enabled (under Settings | Notifications) to get doorbell notifications sent to your phone and/or tablet. Unlike the 1st gen Nest Hello Doorbells, which send a "Ding-dong" sound to your phone, posts I've seen in this forum indicate that 2nd gen doorbells only send a standard notification sound.
We have 1st gen Google Nest Hello Doorbells and cameras, and a 2nd gen camera, and usually we get a short video clip notification for events (including doorbell pushes) but sometimes the popup notification is text only; I don't know why.
01-10-2025 09:39 AM
I think it has to do with the Google Pixel Stand. All three Gen 1 doorbells send audio and video to phone when on the Google Pixel Stand and to the Pixel Tablet. Maybe only when it's on the dock?
The Gen 2 doorbell is only sending a text event.
I just tried the factory reset did not fix the issue. Still no Visitor Announcement on the Pixel Phone like the three Gen 1 doorbells still do.
01-10-2025 09:47 AM
We have iPhones and have no familiarity with the Google Pixel Stand, but again, Google Nest's documentation says the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) sends a "Ding-Dong" doorbell sound and an oral "Someone's at the Front Door" message to all of your Google Nest speakers; it does not mention phones.
01-10-2025 10:01 AM
I think it's part of the Google Hub Mode features that the phone on a Google Pixel Stand and a Pixel Tablet on it's dock support. It works as it should with the other three doorbells.
The feature was added to the Pixel Tablet not that long ago.
Google finally brings Nest doorbell alerts to the Pixel Tablet
01-11-2025 09:32 AM
It's too bad the Google Hub Mode features aren't documented, and--ironically--don't seem to work fully with 2nd gen doorbells.
a month ago
Sorry, this is not the answer. Anyone can mark a post the Recommended Answer?
a month ago
I think the person who originally posted an issue can mark a reply as a Recommended Answer, and Google Support people can mark a reply as Recommended Answer as well. I got an email saying @ByronP , who I believe is a Google Nest Customer Support person, marked this as a Best Answer (see below). (When I get these, there is nothing I can do to undo it.) It seems the true answer is what you alluded to ("I think it's part of the Google Hub Mode features that the phone on a Google Pixel Stand and a Pixel Tablet on it's dock support.")