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Google camera will not join device

MikeB5
Community Member

Bought 3 cameras And a nest doorbell  the doorbell and 1 camera  work perfectly but other 2 cameras will not join device any thoughts

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi MikeB5,

 

Thanks for reaching out to the community. I understand you're having trouble connecting two of your new Nest Cameras, especially since the Nest Doorbell and one camera are working perfectly. No worries, help is here!

To better assist you with accurate information, I’d like to confirm the following:

  • What specific model of Nest Cameras do you have? Here’s a helpful article about how to identify your camera model.
  • How far are the cameras from the router?
  • Can the cameras find other Wi-Fi networks?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the cameras?
  • What is the status LED light on your Nest Cameras?
  • What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Keep me posted.

 

Regards,

Melany