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Google cameras are offline, I am out of state and visit

rdhenry12
Community Member

I am out of state and my six cameras are showing offline and I am unable to view my home. This is the first time that I have experienced this.

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@rdhenry12 

Did you by any chance have a power outage at your home? Whenever we have a power outage (fortunately very rarely), our Google Nest Outdoor Cameras are usually offline once power is restored, and we have to unplug each camera for a minute or so and then plug it back in to get the camera to come back online. Other customers in this forum have complained about this for years. It's a real nuisance when the customer is not near their cameras and cannot just unplug each camera for a minute or so.

EdmondB
Community Specialist
Community Specialist

Hello rdhenry12, 

Just wanted to check in and see if you've had a chance to look at the response MplsCustomer provided. If you need anything else, just hit reply and we'll be more than happy to help out!

Thanks for the help, @MplsCustomer

 

Best,
Edmond