Hi sunnivale,
I’m sorry to hear that your doorbell is offline. No worries, help is here.
Before I start providing assistance, I have a few questions for you:
- What is the model of your Nest doorbell?
- When did the issue start?
- Are you getting any error messages?
- How far is your doorbell from the router?
- Are there other devices connected to the same Wi-Fi where the doorbell is connected?
- Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
- Do other devices experience slow internet speeds?
- What troubleshooting steps have you done so far?
- What color is the LED light on your doorbell?
- What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
- Has the camera ever successfully connected to this network?
- What is the make and model of your router?
Please keep me posted; I will be looking forward to your response.
Best regards,
Virna
