Google doorbell broken lens

[jacpa7]

Hello,

I recently bought a new G-Nest Doorbell (Wired Gen 2) about a month ago or so; I went to work, and the lens was cracked when I returned—still trying to figure out what happened there or why or how it broke/cracked. Since it is still under warranty, can I replace it with a new one, please?

Thank you for your time!

Best,

Jake

[EmptyNester]

Here is how you can open a support ticket with Google Nest and start the process of getting a solution.

https://support.google.com/googlenest/gethelp

[jacpa7]

Thank you for your help!

[EmersonB]

Hi everyone,

@jacpa7 thanks for reaching out and I'm sorry to hear about the crack lens of your Nest Doorbell. We'd be happy to take a look into this for you. Aside from contacting our other support team, you may fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, EmptyNester.

Best,
Emerson

[Brad]

Hi there, 

Just checking in to see if you have filled out the form that @EmersonB sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad