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Google doorbell broken lens

jacpa7
Community Member

Hello,

I recently bought a new G-Nest Doorbell (Wired Gen 2) about a month ago or so; I went to work, and the lens was cracked when I returned—still trying to figure out what happened there or why or how it broke/cracked. Since it is still under warranty, can I replace it with a new one, please?

Thank you for your time!

Best,

Jake

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

Here is how you can open a support ticket with Google Nest and start the process of getting a solution.

https://support.google.com/googlenest/gethelp

 

Thank you for your help!

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@jacpa7 thanks for reaching out and I'm sorry to hear about the crack lens of your Nest Doorbell. We'd be happy to take a look into this for you. Aside from contacting our other support team, you may fill out this form with all the needed information. Let me know once you’re done.

 

I appreciate the help, EmptyNester.

 

Best,
Emerson

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see if you have filled out the form that @EmersonB sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad