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Google doorbell lens damage

Aprescott
Community Member

I have had a Google doorbell battery for 4 months and came home to find it on the floor outside. It looks like it has come of the mounting plate and now has a scratched lens that blurs the camera image in the centre. 
Could you please let me know how this can be repaired as the unit is still within its warranty period. 

1 Recommended Answer

Hello again!

 

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

 

Let me know if you have any other questions.

 

Best regards,
Melany

View Recommended Answer in original post

2 REPLIES 2

gmelanymelissa
Community Specialist
Community Specialist

Hi @Aprescott,

 

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell Battery came off from its mounting plate and the lens is scratched. I'm happy to help!

 

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

 

To help us assist you better, please include the link to your Community thread and your Community username.

 

Let me know if you have any other questions.

 

Best regards,

Melany

Hello again!

 

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

 

Let me know if you have any other questions.

 

Best regards,
Melany