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Google doorbell no longer allows me to download video clips

Kellon
Community Member

I am unable to download video clips. I am using Android. All the videos are different

 

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello Kellon,

 

Thanks for reaching out here in the Community. To confirm, what app are you using to download your video clips? You can only download video clips from detected events in the video history. You cannot download video clips from footage with no activity. The maximum clip length setting for your Nest Camera or Nest Doorbell will affect how long video clips can be. In case you're using the Google Home app, follow the steps below:

  1. Open the Google Home app Google Home app.
  2. Tap Favorites or Devices .
  3. Select your camera.
  4. Scroll to an event in your camera’s video history timeline. You can also tap Event history Event history button for a list of events.
  5. Choose the event you want, then tap Controls Menu.
  6. Tap Save clip to save the video clip to your phone. From there, you can share the video clip via email or other apps.

Hit this link for more information and let us know how it goes.

 

Regards, 

Emerson

EmersonB
Community Specialist
Community Specialist

Hi Kellon,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
  
Best, 
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Kellon,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks, 
Emerson