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Google doorbell not charging.

WC
Community Member

Been gone doorbell was not in use.  In google home app showed as not connected.  Plugged it  in and no white light on doorbell came on.  Not charging.  After reading some of the comments I’ve reset it, removed from google home app.  Went to reinstall and nothing comes up.  Error message after trying to connect. 

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you for your patience, I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

  • This is a great article on general charging times for your devices.
  • This helpful article tells you how to save the battery with your doorbell or camera.
  • And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

 

Best regards,

Brad

WC
Community Member

Thanks for the articles but my problem is when I plug it in I get nothing. No light no charging of any kind. Doorbell purchased Sept of 2022 used a month worked fine. Took it off and stored in dry warm place in house. Came back to use it and nothing. 

Brad
Community Specialist
Community Specialist

@WC 

 

Thank you for the clarification. How cold is it in your area? I know that colder weather and temperatures can lower the charging capability of most, if not all lithium ion battery-powered devices. It would be a similar story with your doorbell most likely. Please let me know.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@WC just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson