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Google ignores users issues

GenPain2U
Community Member

I have had my Google wired doorbell for about 1 year. This seems to be a common amount of time before the issue i am complaining about appears. The audio to my wired nest doorbell has stopped working. Shocking I know. Since there are literally 1000s of people reporting this same issue. Now Google AI just tell you to check the mic settings and or factory reset the doorbell. But these steps do not fix the issue. Google knows this. I mean after all they are pretty much the internet search engine. So why wouldn't they see these 1000s of complaints and yet still tell their consumers to follow steps that don't work.  I still have video, and since video is more bandwidth then audio, it makes no sense for the audio to quit working. The only logical idea i have is the audio picks up on sounds as the doorbell hears them. Voices, people walking by talking, dogs bark. All these trip off the indicator. Over time i'm thinking the indicator get tired of this and just turns the audio off. Prove me wrong Google, fix this issue!!!!!!!

9 REPLIES 9

Anonymous
Not applicable

I can agree with you 100% google totally disregard their users. Google sell the product then abandon the user its pathetic and we as consumers only have reviews as a sort of defence against googles power. 

The amount of ongoing issues with cameras doorbells and the home app ia farcical. Unless you're a user haha then its downright distressing.

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@GenPain2U, thanks for reaching out here in the Community. To confirm, have you tried checking the Audio recording settings of your Nest Camera? When this is on, events in your video history will include everything your device's microphone hears, as well as the voice of whoever is speaking to a visitor during a talk & Listen event. When this is off, you can still listen live.

 

Give these steps a try:

Home app

  1. Open the Home app .
  2. Touch and hold your device's tile.
  3. Tap Settings .
  4. Select Audio.
  5. Next to 'Audio recording', tap the switch to turn it on or off.

Nest app

  1. Open the Nest app Nest app.
  2. On the home screen, tap your camera.
  3. Tap Settings Nest settings icon.
  4. Select Microphone. Make sure that the microphone switch is turned on in the app, or the 'Audio recording' setting won't appear. 
  5. Next to 'Audio recording', tap the switch to turn it on or off.

Hit this link for more information and let us know how it goes.

 

Regards,

Emerson

Jenelyn_O
Community Specialist
Community Specialist

Hey GenPain2U,

 

Chiming in — were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

 

@Anonymous, I'm sorry if we're the reason you feel that way. Thanks for your feedback. 

 

Thanks for your help, Emerson. 

 

Best,

Jenelyn

Hi-

 

As my original posts states. Nothing has changed that would require me to check my settings. There are literally 100's of reports of this issue. It is a Google defect. Thus Google ignores it's customers and just keeps telling em to try "the above steps"

Anonymous
Not applicable

Mine have been faulty for over a year. Google support are morons. Dont buy google products buy any other brand but google branded products 

Lance_L
Community Specialist
Community Specialist

Hello everyone,

 

@GenPain2U, I’m sorry for the trouble this has caused you. Let me help you out. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

 

Thanks for the help, Emerson and Jenelyn.

 

Regards,

Lance

EmersonB
Community Specialist
Community Specialist

Hey folks

@GenPain2U, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

 

Thanks for chiming in, Fraa.

I appreciate your response, Lance and Jenelyn.
  
Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi there,

 

We haven't received your form — were you able to fill it out?

 

Thanks,

Emerson

EmersonB
Community Specialist
Community Specialist

Hey GenPain2U,

 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

  

Regards,

Emerson