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Google just locked "Nest Hello Doorbell cuts out when button is pressed" thread

MplsCustomer
Bronze
Bronze

About 10:34 am CDT today, Google Nest Community Specialist @GarrettDS  locked the "Nest Hello Doorbell cuts out when button is pressed" thread (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...). He posted this comment: "Hey folks, It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread." This lock comment was posted in the middle of the thread.

I suggest that Google Nest is treating its customers with contempt. The thread that was locked had 747 replies and is NOT resolved. Google Nest Support itself had posted comments on the thread claiming they are still investigating the issue. Google Nest has asked us customers to fill out a form to gather more information. If the issue with Google Nest Hello Doorbells that are just a year or two old cutting out is still being investigated by Google Nest Support, then why was the thread simply locked?

@Brad   Can you please address this April 13 question I posted for you on that locked thread?

"As a Google Nest Community Specialist who has commented in this thread that Google Nest is still investigating this issue, I think it would be appropriate for you to ask Google Nest Support to address--in this forum--whether the use of a metal oxide varistor (MOV) is an appropriate remedy for the internal battery failure that causes Google Nest Hello Doorbells to start going offline after a year or two whenever the doorbell is pressed. Is there any electrical risk with using a MOV? Can it do any further damage to the doorbell? Is it a suitable long-term remedy?"

An answer to my question would be helpful to many customers.  Unlocking the thread until Google Nest provides a resolution would also be helpful to many customers.

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