12-08-2021 04:07 PM
Google, in their infinite wisdom, shut down my email account due to "policy violations". In fact, it was an email address I WAS ONLY USING FOR MY NEST THERMOSTAT, NEST CAMERAS, PHILLIPS SMART BULBS, AND GOOGLE SPEAKERS in a second home. Nothing else. I never even sent or received an email to that address.
By shutting down my email access I am essentially locked out of my Nest account. i.e. since the email address has been shut down. I cannot even log in to my previous Nest acc
I am now using this Gmail email address for my new Nest account. I have my Nest thermostat, Phillips smart bulbs, Google speakers all working. The last thing to configure is my three Nest cameras. When I got to the point in the configuration where it was going to be assigned to my Google Home, a pop-up appears stating to the effect that the cameras are assigned to a different account and I need to contact the owner (me) for permission to use the cameras. i.e. disconnect them from the other account. Well Google, I can't log in to the other account to disconnect them. Ever seen a dog chasing its tail?! Now what?
12-08-2021 06:34 PM
Going to escalate this to the Google team
12-13-2021 09:17 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
12-16-2021 01:04 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.