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Google locked me out

KentMike
Community Member

Google, in their infinite wisdom, shut down my email account due to "policy violations". In fact, it was an email address I WAS ONLY USING FOR MY NEST THERMOSTAT, NEST CAMERAS, PHILLIPS SMART BULBS, AND GOOGLE SPEAKERS in a second home.  Nothing else. I never even sent or received an email to that address.

By shutting down my email access I am essentially locked out of my Nest account.  i.e. since the email address has been shut down.  I cannot even log in to my previous Nest acc

I am now using this Gmail email address for my new Nest account. I have my Nest thermostat, Phillips smart bulbs, Google speakers all working. The last thing to configure is my three Nest cameras.  When I got to the point in the configuration where it was going to be assigned to my Google Home, a pop-up appears stating to the effect that the cameras are assigned to a different account and I need to contact the owner (me) for permission to use the cameras.  i.e. disconnect them from the other account.  Well Google, I can't log in to the other account to disconnect them.  Ever seen a dog chasing its tail?!  Now what?

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Going to escalate this to the Google team

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.