Google nest aware posting pictures rather than video

[Jmw238]

My nest doorbell is saving screenshots rather than video. How do I watch the full video? 

[S86]

Sure your subscription is still active? We let our trial subscription lapse and only renewed it yesterday. This is exactly what ours was doing prior to renewing. I'd check that first.

Frankly, IMO, the DB is pretty much next to useless without a subscription. It turns into a completely different animal with Aware enabled.  86

[Brad]

Hey folks, 

Wondering if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad. 

[S86]

I'm good. Thanks Brad.  86

[Brad]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.