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Google nest camera

Menahiltariq03
Community Member

Hi, i have the google nest IQ outdoor camera, but it’s keep getting turned off. We have a wifi cabel directly connected to it. So i don’t get why it always says «the camera is offline, make sure it’s on and connected to wifi». I pay the subsribtion to get every second footage, but i bearly get too see the footage. 

4 REPLIES 4

Ajimen18
Community Member

It’s happening to me too. Seems that this is a global issue that doesn’t have yet a clear response.

https://support.google.com/googlenest/thread/63922590/cameras-go-offline-constantly-in-several-locat...

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS