12-11-2021 10:07 AM
Doorbell battery camera said it was offline for several days. I took it off and tried to fix. Removed from Google home app and thought I could simply re install. I’ve tried several times and no luck. I get stopped at the joining phase or the download phase. No blue light comes on either no matter what I do with the reset button. Just a slowly flashing white light. This is so disappointing and a waste of money and energy to deal with. No answers anywhere to fix it. What do I do?
01-03-2022 09:46 AM
I've had this thing mounted for 2 days and now it's offline and same **bleep** issue. Won't show me a blue light to reconnect. I'm ready to get rid of it
01-03-2022 01:12 PM
I may have a solution. Restarting phone, deleting app and re-downloading it and disconnecting all devices did not work. After messing around with it for a ridiculous amount of time, I decided to do a factory reset. Once I did that, I went through the setup for the battery doorbell and instantly got the blue light. Now it's set back up and working properly. I understand the frustration though as it should not be so hard to setup once it goes offline. Make sure WiFi is strong. I had an issue and that what sent it offline in the first place. Good luck!
02-23-2022 09:50 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
03-07-2022 12:44 PM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
03-08-2022 01:08 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.