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Google nest doorbell cracking

Community Member

 Hello. I bought a Google nest doorbell in April of this year. And I’ve noticed that the glass/screen is cracking up. Do you guys do any replacement of the piece or the whole camara? It hasn’t even been a year. Thank you. 

I have a picture. 


Community Specialist
Community Specialist

Hi there,


I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.


We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 


Please let me know if you need any further assistance!

Best Regards,


Community Member

When are you reaching out? Or send the email? Thank you.