Google nest doorbell screw broke

[bWolf]

Hi when installing my Google nest doorbell with the wedge plate. The small screw to screw in the plate to the wedge broke in the hole. Any idea on what I can do to make sure this is secure or remove the screw?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[bWolf]

Hi Brad

yes I still need help with this issue

[Brad]

@bWolf

I am afraid we cannot issue a replacement for the screws, but we could for the backplate. I am not sure how to help you there as I do not know what it looks like, but have you tried to contact Support so they can troubleshoot the issue with you live?

Best regards,

Brad.

[bWolf]

Hi Brad

I spoke with support and they said they couldn’t do anything. If you could get me a new backplate I can use my own screws to install it. Could you please get me in contact with someone that can help me with a wedge back plate replacement?

[Brad]

@bWolf

You can try to look on ebay or something like that to see if you can purchase a new one there. I'm sorry for the inconvenience!

Best regards,

Brad. 

[bWolf]

My device is brand new… How was it out of warranty?

[Brad]

@bWolf

I am glad to hear that it's still under warranty, my mistake for misunderstanding you, as I read what you said wrong. However, I can't help you with the screws or an entire replacement. Please contact Support for further assistance.

Best regards,

Brad