Google nest flood light will not connect camera

[tb18]

I’ve added a new router and extender. Deleted the app, power cycled the camera , restarted WiFi….. never connects. Do I need to exchange the camera? Please help!!

[MplsCustomer]

@tb18 

Google Nest does not make it easy to change Wi-Fi networks. Their first recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values used on your old router/modem. That's what we did a couple of years ago when we got a new router/modem.

https://support.google.com/googlenest/answer/9223711

If you can't do that, then you need to remove your camera from the Google Home app (if you still can) and do a factory reset. See the "factory reset" instructions, not the "restart" instructions:

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=4860851292414161954-NC#zippy=%2Cnest...

I think it can be tricky with the floodlight fixture because there are separate settings for the camera and the light.

[tb18]

Hi, I never got the camera to connect. I added the router for a stronger signal to set up. There’s nothing to delete from the app

[MplsCustomer]

@tb18 

Oh, it's a new camera; I thought you just changed your Wi-Fi network.

What does happen when you try to install your camera in the Google Home app?

If it's a brand-new camera and you're following the install instructions (https://support.google.com/googlenest/answer/11003780), and you have good Wi-Fi signal strength at your camera's location, you might consider exchanging the camera, or contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.