cancel
Showing results for 
Search instead for 
Did you mean: 

Google nest peeling due to hurricane Ian

Waijman
Community Member

Upon returning home after Hurricane Ian, I was extremely lucky that damage was minimal.

My Google nest door bell on the other hand had major peeling damage not present before the storm. It is located under cover and relatively well protected from the elements.

I have called Google support thee times. I was hung up on once, and the other two times, was told Google would not help because the nest doorbell is out of warranty, despite hundreds of these issues on Google forums. I requested to speak to a supervisor, and both times was promised a call back within one hour and both times Google failed to follow up.

It really feels like a thumb in the eye when Google not only continues to produce and sell a product that clearly has longevity and build quality issues, but also the blames it on their customers and doesn’t follow up with promised call backs for help.

Having invested in the Google ecosystem for years (nest wifi, Google speakers, Google displays, subscriptions to nest), it doesn’t seem like they care about retaining their customer base. In the future, I suggest people look to other companies for their smart home and security needs as google’s products don’t hold up to the environment they are meant to be in, and Google will not take the time to make it right.

 

1 Recommended Answer

Waijman
Community Member

I have taken care of it with customer care over the phone.

View Recommended Answer in original post

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. I am glad to hear that you and your own are safe from the hurricane. I would love for you to please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

Waijman
Community Member

I have seen this canned response before,

I also have seen Google eventually offering a replacement after warranty as this is a known defect.

If Google won’t help me here or over the phone, I will lodge a complaint with the Better Business Bureau and in the future, refrain from buying any Google hardware as it is clearly of an inferior build quality that Google does support.

Brad
Community Specialist
Community Specialist

@Waijman

 

As this is a community forum, we cannot process these requests here, so my suggestion would be to try to contact our support channel, so a higher tier of assistance can help you out. Thank you for your patience. 

 

Best regards,

Brad

Waijman
Community Member

I have taken care of it with customer care over the phone.

Brad
Community Specialist
Community Specialist

@Waijman

 

I am relieved to hear that you were able to get things worked out with support! I'll go ahead and mark this thread as resolved, and we'll leave this thread open a little longer for follow questions or concerns. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad