Google wireless camera will not connect

[jonniepalmer]

Hi today I purchased a Google wireless indoor outdoor camera. If I create a new home within the nest app I can get the camera setup. However if I try and add it to my existing (real) home the connect process fails. 

It seems to want to pull details from my doorbell rather than allowing me to specify the works details. 

Can anyone please please help.

Thankyou

[jonniepalmer · Accepted solution]

So I can now answer my own question. 

The solution. Remove the doorbell from existing home. 

Setup new wireless camera.

Setup doorbell again. 

This is annoying though as it appears I've lost all my face history. 

[aatienza]

Hey jonniepalmer,

Thanks for letting us know! It's a big help. Feel free to submit another post, and provide as many details as possible so that others can lend a hand. 

Thanks,

Archie

[aatienza]

Hey jonniepalmer,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie