HELP. Nest wired outdoor camera needs to re-connect

[dhaarn]

I cannot disconnect the camera  to get to the back of it to view QR or  any other code. I do have a serial # though. How cab I re-connect this camera back to view status. HELP! Very frustrated.

[MplsCustomer]

@dhaarn 

If you actually have a 1st gen Google Nest wired Outdoor Camera (your post says "Nest Protect"), they are attached to the mounting bracket via a magnet, so you just pull the camera off of the magnet in the mounting bracket. (We have 3 of these cameras.)

The QR code (and the 6-character alphanumeric setup code) are printed somewhere on the back of the camera, though I've seen some customer posts reporting that the QR code and/or the setup code have faded or weathered away. That's why for years we've written down the setup codes whenever we've installed a new camera.

You cannot reinstall a Google Nest camera without either the QR code or the setup code.

[dhaarn]

I cannot disconnect the camera  to gt to the back of it to view QR or  any other code. I do have a serial # though. How cab I re-connect this camera back to view status. HELP! Very frustrated.

[MplsCustomer]

@dhaarn 

There is nothing to "disconnect". Just pull your camera off of the strong magnet. In the install video on the Help topic below, starting at about 4:47, you can see them placing the camera on the magnet:

https://support.google.com/googlenest/answer/9228553?hl=en&sjid=15506164994415807494-NC#zippy=%2Cwat...

[dhaarn]

Mine is the HARD WIRED version. So no magnet  connection.

[MplsCustomer]

@dhaarn 

Sigh.  We have three hard-wired 1st gen Google Nest Outdoor Cameras, each attached with a magnet.

Perhaps you have a Google Nest Outdoor IQ Camera. If so, see the video in the Help topic below, starting at about 6:45 for how the camera is mounted and dismounted. You need a 2.5mm or 3/32-inch hex key to dismount it. The QR code is on the bottom of the base, shown at about 1:50 in the video.

https://support.google.com/googlenest/answer/9223210?hl=en&sjid=8797979973359994029-NC#zippy=%2Cwatc...

[dhaarn]

You are totoally correct.  It is the Outdoor IQ camera. My issue is.....that I  cannot loosen  the Hex screw. it is totally stuck.

[MplsCustomer]

@dhaarn 

Do you have any WD-40, penetrating oil, or other similar product that you could squirt on and around the screw? You could then let it sit for awhile to see if that helps.

[dhaarn]

I did try that/ o  luck so far

[dhaarn]

No  luck so  far with the  WD 40 idea.

[MplsCustomer]

@dhaarn 

Sorry.  I have no more ideas.  Maybe you try some more WD-40 and let it sit overnight.  To reinstall, you need either the QR code or the 6-character alphanumeric setup code on the bottom of the base of the camera.

When you do get it unmounted, write down the Setup Code; we've done that with all of our Google Nest cameras and doorbells.

[dhaarn]

No. The hex screw is still totally stuck.

[MplsCustomer]

@dhaarn 

I have no additional suggestions for removing the stuck screw.  If you do a Google search, you can find various solutions for removing a stuck screw, but I don't know which to recommend.

[dhaarn]

Well I FINALLY got the hex  screw loosened  but now I cant gget the back plate off completely., or even enough to see the codes. Ay ideas?

[MplsCustomer]

@dhaarn 

At last!!

We don't have an IQ camera, and Google Nest only offers these dismounting instructions:

https://support.google.com/googlenest/answer/9252289?hl=en-NZ#zippy=%2Cnest-cam-iq-outdoor

And it should be possible to unplug the cord from the camera (shown plugged in at 6:46 in this video), unless the previous owners pulled all of the excess cord tight inside the wall:

https://support.google.com/googlenest/answer/9223210?hl=en&sjid=8797979973359994029-NC#zippy=%2Cwatc...