Hard wired Nest doorbell recently stopped ringing the inside doorbell.

[JonnyP1128]

My 2 hard wired Nest doorbell recently stopped ringing the inside doorbell.  The Nest otherwise completely works.  If you touch the two outside wires together it rings the indoor doorbell (the doorbell is not broken).

I checked all the wiring.

I worked through all the settings (including to ring the doorbell) and uninstalled and reinstalled the Nest product and it still does work.

I tried to make ring time longer but that didnt work

[Movega]

I'm having the same issue! I hope you find a solution. I was told it might be the software but Google will not admit to software flaws.

[MplsCustomer]

If you have the Google Nest Hello Doorbells and they are a year or two old, the internal battery may be failing, causing it to not ring the indoor chime and go offline for a minute when the doorbell button is pressed. This has affected hundred of customers: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto....  Google Nest says they "cannot" replace it if it is beyond the 1-year warranty.

A workaround is to turn off the "Indoor chime" option and turn on the Visitor announcements" option and rely on visitor announcements being sent to Nest Hubs, Nest Minis, and Nest speakers"

https://support.google.com/googlenest/answer/7672451?hl=en

[Brad]

Hi there, 

Thank you for your suggestions and assistance, MplsCustomer.

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[EmersonB]

Hi everyone,

@JonnyP1128 and @Movega It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.

I appreciate the help Brad and MplsCustomer.

Regards,
Emerson

[EmersonB]

Hey there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson

[Philli11]

My doorbell just started going the same thing. It rings outside and the camera works. I turned the indoor chime toggle off and on. The length of chime is off.

[Movega]

We ended up purchasing a new one. Didn't really want to but it works now. The software doesn't ever get updated. I'm thinking that is a fact that Google/nest are like cell phones. After 2 years they get slow and stop working. So you have to purchase a new one so they can make money. The new one loads the video faster and all the chimes work fine. It would be nice if they would offer a credit towards a new one like they do with cell phones. 

[Philli11]

It’s super cold right now. Is it possible the doorbell would work in every other way but have the cold make it not ring inside?

[janthadeus]

Hey folks,

Movega, glad to hear! Thanks for sharing your resolution with us. 
 

Philli11, the operating temperature of your doorbell is between 5° to 104°F (–15° to 40°C). If the threshold exceeds, it tends to affect its video quality or worst go offline. Bring the device inside and let it warm up to room temperature in a warm, dry place. 

Important: do not wrap it in a heated towel or place it near any heating elements.

Thanks for the help here, Brad and Emerson.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, everyone.

Thanks,

Archie

[Philli11]

Hi,  

It started working again when the weather warmed up.  I don't think it would be worthwhile to take it and warm up, only to put it back in the cold.  I'm using the notification feature that alerts me on Nest speaker when the doorbell is rung as a workaround.

[aatienza]

Hey Philli11,

Thanks for letting us know. Give us a shout if you have other questions, we're here to help.

I appreciate the help, everyone.

Best,

Archie

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess