My 2 hard wired Nest doorbell recently stopped ringing the inside doorbell. The Nest otherwise completely works. If you touch the two outside wires together it rings the indoor doorbell (the doorbell is not broken).
I checked all the wiring.
I worked through all the settings (including to ring the doorbell) and uninstalled and reinstalled the Nest product and it still does work.
I tried to make ring time longer but that didnt work
If you have the Google Nest Hello Doorbells and they are a year or two old, the internal battery may be failing, causing it to not ring the indoor chime and go offline for a minute when the doorbell button is pressed. This has affected hundred of customers: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto.... Google Nest says they "cannot" replace it if it is beyond the 1-year warranty.
A workaround is to turn off the "Indoor chime" option and turn on the Visitor announcements" option and rely on visitor announcements being sent to Nest Hubs, Nest Minis, and Nest speakers"
@JonnyP1128 and @Movega It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.
I appreciate the help Brad and MplsCustomer.
We ended up purchasing a new one. Didn't really want to but it works now. The software doesn't ever get updated. I'm thinking that is a fact that Google/nest are like cell phones. After 2 years they get slow and stop working. So you have to purchase a new one so they can make money. The new one loads the video faster and all the chimes work fine. It would be nice if they would offer a credit towards a new one like they do with cell phones.
Movega, glad to hear! Thanks for sharing your resolution with us.
Philli11, the operating temperature of your doorbell is between 5° to 104°F (–15° to 40°C). If the threshold exceeds, it tends to affect its video quality or worst go offline. Bring the device inside and let it warm up to room temperature in a warm, dry place.
Important: do not wrap it in a heated towel or place it near any heating elements.
Thanks for the help here, Brad and Emerson.