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Hard-wired Outdoor Nest Cam "offline" yet pings like a champ

Dingo6731
Community Member

‎02-12-2025 02:37 PM

My Google Nest hard-wired outdoor camera has been "offline" for two days now. If I am able to ping it from my laptop on the opposite end of the house, how could it be offline? Seems to me that this is a problem with the Google Home App, but until it is resolved, the camera is useless, since it is not recording anything. Legitimate suggestions are welcome. Thank you in advance.

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tajennifer
Community Specialist
Community Specialist

‎02-16-2025 03:40 PM

Hi Dingo6731,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Google Nest outdoor camera (wired) being offline on the Google Home app. I understand how frustrating this situation can be. But don't worry; help is here. Here are some steps that you can try to solve this situation:

  • Restart your mobile device; sometimes, restarting your smartphone can resolve app-related issues. Turn off your device, wait a few seconds, and then turn it back on.

  • And the last step will be to try to delete and reinstall the app. This simple step can resolve temporary glitches or problems with the app.

Please let me know how that goes. I'll be waiting for your response.

 

Best regards,

Jenny

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