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Hardwire connectors went bad

morinlovefamily
Community Member

Hi There,

 

I have had our doorbell since November, recently the house power stopped working on the doorbell. I removed the doorbell to discover the connectors have gone bad. I tested the power, everything seems fine there. How can I get replacement parts for this doorbell? I can't seem to find any anywhere. Thanks.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@morinlovefamily 

If your doorbell wires are long enough and in good shape, you could just connect them directly to the terminals on the back of your battery doorbell without using the wire connectors that come with the doorbell. We have 3 Nest Hello doorbells, and we used the wire connectors on only one of them. For the other two, the doorbell power wires were long enough so that we could attach them directly to the doorbell.

Otherwise, you'll need to wait for someone from Google Nest Support to respond here to help you get replacement wire connectors directly from Google Nest.  (They don't sell them.)

nobax
Community Member

I just installed a Nest wired doorbell and found that the connectors that look like little loaves of bread are poor quality, they would not hold the wire securely. I cut them off and replaced with small twist on connectors called Murders. They are industry standard for connecting wires and I don't know why they weren't included instead of the poor quality stab-in connectors. 

 

nobax
Community Member

Stupid auto correct, Murets, not Murders. 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie