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Have I got the wrong version?

Lythamlatic
Community Member

Our new house doesn't have a doorbell, so I bought Nest Hello - and because I didn't want to have to recharge the unit periodically, I got the wired option.

But when I came to install it, it seems it requires an existing doorbell (that wasn't clear from what I'd read about it). We don't want a normal doorbell as well, as it disturbs the dogs - we just want the app-based features.

I can't see a way to install it without an existing doorbell. I got it working on my desk whilst it was charging via USB, but when not connected to a power supply, it doesn't seem to function.

Have I bought the wrong option? Or is it possible to wire a power supply to it without an existing doorbell?

4 REPLIES 4

theman1
Community Member

You can use a mains plug adapter, if you don't have an existing doorbell.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.