Have both the nest doorbell and the flood lights. All are hard wired. 2 days ago the message popped

[Ffm]

Have both the nest doorbell and the flood lights. All are hard wired. 2 days ago the message popped up and said the flood lights have been added, then again yesterday.  Now tonight it says the battery is dead. It's been working fine for 3 months now this crap. Doorbell is working fine still. 

[RJacks92]

I am having the same issue with my nest cameras with flood light

[Cles1]

I just woke up to the same issue 

[MplsCustomer]

@Ffm 

If your floodlight camera is on a circuit with a switch, is the switch kept on at all times? If it is, and if your USB cable is seated securely in the bottom of the camera, there should be no reason for the battery to be dead.  The camera should be "Live" at all times.

[EmersonB]

Hi everyone,

Thanks for reaching out here in the Community. To confirm, were you able to check the wire connected to your Nest Camera? Were there any recent power outages in your area?  Have you checked the power switch to your Nest Camera? Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[RJacks92]

The power is fine... the camera works the light works the issue is

The floodlight/camera is reporting battery dead and camera offline in the app

The other issue is the flood light is not showing up in the app

[LetDown1]

Don't expect any help from Nest support. They'll just walk you through an endless loop of factory resets, app resets, asking for phone info, etc. and then just transfer you to another person who does the same thing. Then they'll tell you they're having their engineering team look at your issue and you'll never hear from them again. When you call back and open another ticket, you'll go through the exact same thing again and you'll hear nothing from them again. I've wasted at least 4 hours in that loop. Absolute worst customer service I've ever experienced. I've been an avid Google supporter for years and I'm through with them because of their pathetic service.

[EmersonB]

Hello everyone,

@RJacks92 thanks for providing the information we're asking. Try restarting your Wi-Fi router, mobile device and reinstall your Google Home app. In case you're still getting the same issue, try resetting your Nest Camera to the factory default.
 

To reset your Nest Camera:

1. Locate the reset button on the back of the camera.

• Tip: The reset button on our Nest Cam (battery) is located on the back of the camera head.

        2. Press and hold the button:

• At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
• At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

        3. Release the button. Your Nest Camera will restore to its factory settings.

        4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.

        5. To remove it from the app, open the app, tap on the device, then tap Settings Nest settings icon Remove device  Confirm.

        6. Remember that every reset, your video history will get removed as well.

@LetDown1 we know where you're coming from and this is not the experience we want you to have. Let us know how can we help you here in the Community.

Keep us posted.

Regards,

Emerson

[LetDown1]

Emerson,

I originally posted about my experience in the community on January 15th. I had a "Community Specialist" reply to my post requesting my 2 case id #s. I provided them on January 19th. To date, I have received no response.

My first Android device was the OG Droid. I've been somewhat of a Google fan boy for over 16 years. I've averaged a new phone every 2 years since then. Every one of them Android/Google. I currently own a Pixel 6 Pro. I didn't even consider alternatives when making my home a "smart home". I have a Nest learning thermostat, multiple cameras, and Pixel buds. I've had YouTube TV and a YouTube red subscription. I planned to purchase the Pixel 7 Pro and the new Pixel watch during the Black Friday sale. But then I started having issues with my Nest Cam with Floodlight and when I requested support, my experience was not what I expected from Google. So I put off making more purchases of Google products to see what happened. Recently, my daughter asked me for my recommendation for smart home devices for her new home and I told her anything but Google devices. As soon as the warranty is up on my thermostat, I plan to begin the process of unplugging from the Google architecture and moving to something else myself. I can no longer in good conscience recommend anything manufactured or supported by Google to my friends and colleagues because I don't want any of them to have the same type of horrible experience I've had.