Hello Nest Doorbell is peeling since about 6 months old!

[MrGames9]

My Hello Nest Doorbell is peeling and it's barely a couple years old.  It started doing this within about 6 months. What's crazy is that it has NEVER gotten wet and is completely protected and shield from sunlight, rain and wind.  It looks terrible.  I'm shocked it's doing this and would really like a replacement.  Googling I found others with the same issue!  Clearly it's a quality control issue or product defect problem -- the device is intended to be outside.  Even still, my unit is completely protected and looks terrible.  

[MrGames9]

I should have added that I meant to report this sooner... so I've been stuck with this thing looking terrible for a while.  

A couple news/blogger sites have picked this issue up.  

For how much these units cost it's ridiculous... There might be grounds for legal action if Nest doesn't take care of these.  This is a widespread issue from what I can tell.

[janthadeus]

Hi MrGames9,

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
 

Looking forward to your response.

Thanks,

JT

[MrGames9]

Sure, I can complete that form.

[MrGames9]

We completed the form - what happens next?

[Brad]

@MrGames9

Thank you for filling out the support form! Now that it has been filled and submitted, a higher tier of support will reach out to you for next steps.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[MrGames9]

I never heard from anyone other than your responses in this forum.  

[janthadeus]

Hey folks,

Thanks for the update. We got the form you've submitted, and we'll send you an email about your concern. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further. 

Thanks for chiming in, Brad.

Best,

JT

[MrGames9]

Still have not received any response -- checked email multiple times.

[janthadeus]

Hi there,

Our support team will email you with the instructions, keep an eye on your email and let's continue through that channel. Also, please be advised that this thread will be locked after 24 hours.
 

Best,

JT

[MplsCustomer]

@janthadeus 

Perhaps threads like this should be locked only after the customer has received the promised email and the issue has been resolved.

[MrGames9]

JT - You said the same thing a week ago.  STILL NOTHING RECEIVED.  I've received dozens of legitimate emails the past week and not a single one from support for this issue.  I would like the world to know that RING has a much better policy for defects and HASSLE FREE comapred to this.  AND, this is because of a manufacturing defect that Google/Nest has.  

[janthadeus]

Hey MrGames9,
 

We know this has taken some time — we haven't forgotten about your case. Rest assured we're on top of this and you'll hear from us once we get a word.

MplsCustomer, as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant.
 

Best,

JT

[janthadeus]

Hi there,

Our support team has sent you an email for further instructions. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT

[janthadeus]

Hey MrGames9,

Sounds good! As we got our resolution here, I'm going to mark this thread as resolved. Please be advised that this thread will be locked after 24 hours.

Cheers,

JT

[MrGames9]

I did get connected with support and I am good now.  Thanks.