Hello already registered to another account.

[Shadow219]

I was forced to create a new Nest account because the original one insisted I was in Lapu Lapu City, Philippines and all my devices were 13 hours fast. After trying everything I found if I created a new Nest account with a new Gmail everything worked.

I cannot reinstall the Nest Hello because it is "already registered to a different account." The fact that they are the same person makes no difference. I read somewhere I have to wait 60 days till old saved videos are aged out and deleted. That is garbage, but, I pay for the annual subscription so I think my videos are saved way longer aren't they? Plus I should not be paying for this service when I cannot even use the doorbell.

I tried a factory reset but that failed. I deleted it from my old Nest account. I was able to add it to my new account via computer but if I cannot see it on my phone that is useless. It does not show up on my phone and I cannot install it on my Android phone.

Any ideas? Am I better off cancelling my subscription and demanding a refund or does someone have a different solution?

[MplsCustomer · Accepted solution]

@Shadow219 

Your post does not indicate what happened when your factory reset failed. Did you follow the instructions in this Google Nest Help topic?

https://support.google.com/googlenest/answer/9252162

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.