Hello doorbell image has changed

[Wayne3]

My image for my Google hello doorbell was perfect. It's now changed and the default I can no longer see faces or everything in my front.  I have no zones set and it's limited to what I see. How has this changed. 

[MplsCustomer]

@Wayne3 

Do you have a Google Nest Hello Doorbell? (Your post says "Nest Doorbell (wired Gen2)".) Are you talking about the view on your camera being zoomed in? If so, you may have "Enhance" turned on. You can turn it off:

https://support.google.com/googlenest/answer/9251364?hl=en#zippy=%2Cenhance-with-nest-app

[aatienza]

Hey Wayne3,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Were there changes made with the setup, settings, and/or app of the Nest camera? Did the camera work when it was first installed? If yes, how long has it been since installation? Could you send us a screenshot of what's happening so I can take a closer look? Also, restarting the camera might do the trick. Learn more here.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[Wayne3]

It was installed for a week then the image changes. I have turned the bell off and even reset it by pressing the reset button on the back. The image was fine for a week and then all of a sudden the area changed. 

[MplsCustomer]

@Wayne3 

If you have a Google Nest Hello Doorbell, are you talking about the view on your camera being zoomed in? If so, you may have "Enhance" turned on. You can turn it off:

https://support.google.com/googlenest/answer/9251364?hl=en#zippy=%2Cenhance-with-nest-app

[Wayne3]

That's fixed it thankyou. 

[JenniferV]

Hey Wayne3,

Awesome! Glad to hear that this has been sorted out. Let us know if you still have other questions and concerns otherwise, we'll be locking this thread after 24 hours.

Thanks for lending a hand, MplsCustomer, Archie, and JT.

Best,

Jennifer

[janthadeus]

Hey folks,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
 

I appreciate the help here, MplsCustomer and Archie.

Thanks,

JT