Help 2 Reset

[Chandrakumaran]

My question is similar to Szafran's query!

The outdoor battery powere Nest cam gone off-line. Attempted to reset to on-line but failed. However it alerts me with motion and often can see the vedio but can reset to live vedio.

Please advise.

Thank you

Chandrakumaran

[Brennihelvete]

Its a known bug thats been going around the last two weeks, it dont affect everyone… Google say it will be online by itself when they fix it, but dont know when that will be! 

[EdmondB]

Hello Chandrakumaran, 

I’m sorry to hear you’re having trouble with this. No worries, let me help you out. Have you tried removing and re adding your Nest Camera battery? If not, you need to factory reset your camera, then reinstall it.

Check out this link on how to factory reset your Nest Cam Floodlight to remove it from the Google Home, and here is another link to set up and connect the Nest camera. Let me know if that helps.

I appreciate the help,@Brennihelvete.

Thanks,
EdmondB

[EdmondB]

Hey Folks,

Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Edmond

[EdmondB]

Hi there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond