03-07-2024 09:39 AM
Answered! Go to the Recommended Answer.
03-07-2024 02:08 PM
If you're getting a green status light instead of a pulsing blue light (indicating it is ready to be set up), it could mean that your cameras were not actually "factory reset" and still have your old Wi-Fi settings. It's happened to other customers in this forum. It can sometimes be challenging to successfully depress the reset pin for at least 12 seconds until you get a solid yellow light followed by a confirmation tone indicating that the factory reset has occurred. (See the link I provided earlier for the "factory reset" instructions.)
03-07-2024 09:55 AM
Before trying to reinstall, did you perform a manual "factory reset" on your floodlight cameras, as described in this Help topic (using the "factory reset" instructions to press the reset button for at least 12 seconds, not the "Restart" instructions)?
03-07-2024 10:09 AM
Thanks for your suggestion. I didn't do it before the reinstall. I did it after. Does it matter?
03-07-2024 10:56 AM
I'm confused. You did a factory reset AFTER reinstalling? But I thought you couldn't reinstall your cameras.
If you're changing Wi-Fi networks, you either have to remove the cameras from the Google Home app while the cameras are still online on your old Wi-Fi network (which is supposed to trigger a factory reset), or you have to manually factory reset them before reinstalling them.
03-07-2024 01:18 PM
My cameras/floodlight are powered on with the electricity of my home. There is a green light at the top of each camera. Both are functioning as a motion detector floodlights, but neither cameras are able to be installed in the Google Home App and setup on the home Wi-Fi network. We did a restart as well as a factory reset. Still both won't connect to the wifi through the Google Home app.
03-07-2024 01:21 PM - edited 03-07-2024 01:22 PM
I would make sure the Wifi network connected to your Mobile Device is the same as the one you're selecting on your Google Home App. Sometimes we have two SSID or a hidden one. Try this.
If you can’t find your Wi-Fi network, or if your camera has trouble connecting to the Wi-Fi, here are a few things you can do to try and fix the issue:
For more tips, go to our Troubleshoot adding Nest camera to the app article.
03-07-2024 02:08 PM
If you're getting a green status light instead of a pulsing blue light (indicating it is ready to be set up), it could mean that your cameras were not actually "factory reset" and still have your old Wi-Fi settings. It's happened to other customers in this forum. It can sometimes be challenging to successfully depress the reset pin for at least 12 seconds until you get a solid yellow light followed by a confirmation tone indicating that the factory reset has occurred. (See the link I provided earlier for the "factory reset" instructions.)
03-07-2024 11:28 AM
Try calling the Google Home phone support line at 1-855-971-9121.
Let me know how it goes.
03-07-2024 01:13 PM
Hi Cary1111, That number is no longer in service. Thanks for trying.
03-07-2024 01:15 PM
No way! I'm so sorry for the missed information. Are you still facing this issue?
03-07-2024 01:18 PM
Try reading this article and let me know if you got new information or at least helpful for your issue.
Set up and connect Nest camera - Google Nest Help
03-08-2024 08:11 AM
Thanks Cary1111 and MPLS Customer. I will try both of your suggestions and let you know how it goes. Resetting the cameras again will be challenging as it has been raining a lot and we need to get on a 20 foot ladder to reach them. I'll keep you posted.
03-08-2024 08:15 AM
Please be safe. By any chance are you a ADT customer?
03-18-2024 09:38 AM
Good News. We did the Factory Reset as described. Waited the 12 seconds holding down the button with a kebab skewer and it worked like a charm. Thank you for being so helpful. It is greatly appreciated.
03-18-2024 09:39 AM
I'm so happy to hear. Have an amazing week!
03-19-2024 11:26 AM
Hey everyone,
@OMG77, thanks for posting and sharing your experience with the Community. We’re delighted that this has been resolved despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.
I appreciate your responses, MplsCustomer and Cary1111.
All the best,
Lance
03-19-2024 12:44 PM
I'm excited to help others.
03-20-2024 11:14 AM
Hey Cary1111,
We love that you're excited to help our Community members. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.
Best regards,
Lance