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Help Needed! Nest Doorbell Battery goes offline immediately after removal from USB-C

FrankBarnes11
Community Member

Hi All,

I have a Nest Doorbell Battery and I am trying to set it up. I've tried battery mode and wired mode, nothing works. As soon as I remove the USB-C cable, the doorbell goes offline.

I've reset the doorbell several times, added it back to the home app same number of times, the setup works fine until I have to remove the USB-C cable. After that, it's dark again. Nothing works anymore.

It doesn't work with a bracket (battery or wired), it doesn't work without a bracket.

What can I try to get it running?

5 REPLIES 5

GBD
Bronze
Bronze

It could be that there a week sensor for detecting the doorbell being mounted and it's just not picking up the metal mounting plate. There is a sensor inside the doorbell (top right when viewed from the back) that detects the mounting plate so you could try using a small strong magnet on the back of the doorbell when it's not mounted to see if you can get it to think it's mounted. 

Hi GBD, thanks for your reply. The setup is saying to remove the doorbell from the USB and take it outside to check where is best to mount it. Once removed from USB it goes dark.

I tried the mounting plate, tried a magnet. Nothing

jenniffert
Community Specialist
Community Specialist

Hi FrankBarnes11,

 

Thanks for reaching out to the community! I’m sorry to hear that your Nest Doorbell Battery isn't able to hold charge after removing from the USB-C. I’m here to help!

 

Since you've already performed a factory reset on the device and checked if it works with the bracket or mounting plate. The team would like to learn more about this behavior with your Nest Doorbell Battery. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

 

Please keep me posted.

 

Best regards,

 

Jenniffer

Thanks for your reply Jenniffer,

I've submitted the form with the details regarding the doorbell power up issues.

jenniffert
Community Specialist
Community Specialist

Hi FrankBarnes11,

 

Thanks for the reply!

 

We got your form; thanks for filling it out. Our team will reach out to you via email to further assist you.

 

Let me know if you have more questions.

 

Best regards,

 

 

Jenniffer