Help on Nest Hello - Too dark

[SkyviewTim]

I installed the next hello doorbell, battery version, and it is too dark to see any faces.  The porch and door are covered resulting in a shadowed area, with the yard in full sun.  The camera exposes perfectly for the yard in the distance but NOT for the doorbell area.  This is a deal breaker if I can see who is at the door, thus I need the solution to fix.

Thanks.

[Brad]

Hi there, 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• Have you tried to restart the device? Id suggest you give it a go.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[SkyviewTim]

No problem not solved at all.  Yes restarted.  It needs adjustment for light and dark.

[Brad]

Hey there, @SkyviewTim

Thank you so much for bringing this up to my attention! I like that idea, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

Please let me know if you need further assistance on this issue.

Best Regards,

Brad.

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Eric_B]

Hey SkyviewTim,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric