Hex Screw Alignment

[temcderm]

I can't get the hex screw started, and it looks like the hole in the baseplate is off-center in the doorbell's hole.  The smaller baseplate hole is offset toward the front of the doorbell.  I have a picture but don't see how to post it here.

The doorbell seems to have locked in place. It won't pull off or rock back and forth, so it seems to have engaged properly with the baseplate.  I tried pushing down on the doorbell a little harder, and then I tried pulling out on the top of the doorbell to better align the holes.  But the doorbell didn't move in either case.  What should I try next?

Thanks,

PS - Everything else about it works fine.

[EdmondB]

Hello temcderm,

Thanks for posting here in the Community. I’m sorry if you’re having issues installing your Nest doorbell. Let me help you out. Could you please send us a photo of your Nest Doorbell, including the baseplate, so that we could check further?

Below are the steps on how to upload a photo or video:
 

1. Hit reply or Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions.
5. Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

I look forward to your response.

Best,
Edmond

[temcderm]

Thanks for the reply, Edmond.  Here is a picture from the top.Top view of doorbell mounted.

[EdmondB]

Hi there, 

Thanks for sharing the photo. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Edmond

[EdmondB]

Hey there, 

We haven't received your form — were you able to fill it out?

Best,
Edmond

[temcderm]

I did it just now.

[EdmondB]

Hi there, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Regards,
Edmond

[temcderm]

Resolved by 1) repacking the wires, 2) remounting the doorbell on baseplate, 3) pulling out gently on the doorbell while 4) angling the hex screw slightly forward. Not sure which of these made the difference, but it screwed in successfully.

[EdmondB]

Hey there, 

Thanks for getting back to us. I'm happy to hear that this has been sorted out. If you need further help, let me know.

Cheers,
Edmond