History missing

[ptluzzi]

my card exp and didnt notice for 2 weeks in mean time google tried to charge and it didnt pay i put new card in and resubscribed now all my history is missing from old card how do i retrieve it

[MplsCustomer]

@ptluzzi 

I've seen other posts like this. Unlike other vendors, Google Nest does not check in advance whether your card is valid, or give you any chance to fix the issue. Zoom, for example, checks in advance whether your card is about to expire.

And once your Nest Aware subscription expires due to non-payment, Google Nest deletes the history.

[EmersonB]

Hello everyone,

@ptluzzi thanks for reaching out here in the Community and for sharing with us your concern. I'm afraid, once video history is deleted, it’s gone and it cannot be recovered and we do not keep backups. Upgrading your subscription is also not possible to recover the video history. We hope this answers your concern.

I appreciate the help, MplsCustomer.

Best,

Emerson

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Emerson.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie