Hello everyone,
@Slantz thanks for reaching out and bringing this issue to our attention. I'd be happy to take a look into this for you. Try one or more of the following solutions, then check your camera's video stream to confirm if the problem is fixed.
- Change the angle or position of your camera so the sun never shines directly on the lens. For example, angle your camera slightly downward or give it some shade to protect its lens from direct sunlight.
- Move nearby objects that may reflect the sunlight, if possible.
- If your camera is controlled by the Nest app, you can zoom and enhance, to crop out surfaces or objects that may be causing glare.
The camera tries to detect and correct this issue, so the customer can choose to wait for the issue to resolve. If the customer doesn’t want to wait, ask them to try the following steps:
- If the light can be dimmed, set the brightness to a different level.
- If possible, test a different brand and power level of light.
- Adjust the camera field of view away from the light source.
Keep us posted.
Thanks for answering, Right1.
Regards,
Emerson
