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How can I get a refund?

amcdnl
Community Member

How do I get a refund for my nest cameras? They are straight garbage, never connect, videos are never 'available', doorbell notifications are 5s, battery on doorbell lasts about 1 week.

Before one of the community members replies with a bunch of boilerplate messages, I've tried all those.

6 REPLIES 6

JillG
Diamond Product Expert
Diamond Product Expert

Hey @amcdnl 

If they aren't working for you just return them to the place of purchase. If you got them at the Google Store contact them for a return authorization.

aatienza
Community Specialist
Community Specialist

Hey amcdnl,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, JillG.

 

Thanks,

Archie

amcdnl
Community Member

I've had my units for about 5 months now. I bought them from bestbuy. how can i get a refund for devices that do not work 50% of the time?!

janthadeus
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help here, JillG and Archie.

 

We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. You may reach out to Best Buy to help you further return your Nest devices.

 

We're here if you have any other questions.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie