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How can I get footage further back than 60 days?

DyanaK
Community Member

Hello 

 

for legal reasons o need access further back in my footage - is there a way to pay to get that? 

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hey there, @DyanaK

 

I am sorry to hear that you find yourself in a situation that you require that footage, I hope you and your close ones are okay! I would love to look into this further for you. However, I do have to unfortunately tell you that unless you have a Nest Aware subscription, you only get to view footage for 3 hours before it goes away. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad.

DyanaK
Community Member

My current subscription is for 24/7 for 60 days.. can I go further back??

Rubes
Gold Product Expert
Gold Product Expert

60 days is the maximum. Cannot access that 61st day.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, @Rubes!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.