How can I get footage further back than 60 days?

[DyanaK]

Hello 

for legal reasons o need access further back in my footage - is there a way to pay to get that? 

[Brad]

Hey there, @DyanaK

I am sorry to hear that you find yourself in a situation that you require that footage, I hope you and your close ones are okay! I would love to look into this further for you. However, I do have to unfortunately tell you that unless you have a Nest Aware subscription, you only get to view footage for 3 hours before it goes away. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[DyanaK]

My current subscription is for 24/7 for 60 days.. can I go further back??

[Rubes]

60 days is the maximum. Cannot access that 61st day.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for your help, @Rubes!

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.