How do I charge a Nest Doorbell (wired) indoors in cold weather?

[Gmreynolds9]

I recently installed a 2nd generation wired Google Nest Doorbell and it's working great. We've been getting extremely cold weather recently and I'd like to know how to charge the doorbell indoors when the weather stays around -4 for days. It did not come with any kind of charging cable and there is no USB-c charging port that I can see on it, just the 2 screws where the existing transformer wires connect. The instructions and web videos are no help. Thanks for any assistance.

[MplsCustomer]

@Gmreynolds9 

Why are you asking?

If you have the 2nd gen Google Nest Doorbell, there is no way to charge the battery, and no reason to charge the battery. I think that, like the 1st gen Google Nest Hello Doorbell (we have three of them), the 2nd gen Google Nest Doorbell MAY also have a small internal battery that is automatically kept charged and whose only purpose is to power the doorbell during the instant when the doorbell button is pressed and power needs to be diverted to ring your indoor doorbell chime.

If you actually have the 2nd gen Google Nest Battery Doorbell and have it wired, then your doorbell transformer should be constantly trickle-charging your doorbell, though it can't do so if it gets too cold: https://support.google.com/googlenest/answer/11830989. And if you do have the battery doorbell, then it does have a USB charging port and it should have come with a short charging cable that you need to plug into a USB charger.

[Gmreynolds9]

In the instructions and video, it says 'trickle charge will not work when temps are -4F. If the battery dies, bring it in and charge it', but it doesn't say how. I'm trying to be proactive because we're heading into our lowest temps of the Winter right now and multiple days at -4 or below are common here. 

[MplsCustomer]

@Gmreynolds9 

I don't know what instructions and video you are looking at, but they would apply to the 2nd gen Google Nest Battery Doorbell, but would NOT apply to the 2nd gen Google Nest Doorbell (wired).

If you have the 2nd gen Google Nest Doorbell (wired), I would HOPE that it works as well as our 1st gen Google Nest Hello Doorbells, which have stayed online through multiple Minnesota winters and which cannot be charged

This Google Store page shows both 2nd gen doorbells:

https://store.google.com/us/config/nest_doorbell

[Gmreynolds9]

This is what I'm referring to....straight from the Google help page: right under the heading 'Cold Weather Behavior with Wired Installation'.

 

[MplsCustomer]

@Gmreynolds9 

That's the same Help topic I linked to.  As it says, it's for wired installation of "Nest Doorbell (battery)" and "Nest Cam (battery)".

Do you have the battery doorbell and have you wired it?  If so, you SHOULD have received a short charging cord.   (If you have this doorbell, you should have a "Battery" option under Settings.)  If you instead have the 2nd gen Google Nest Doorbell (wired)", these instructions do NOT apply.

If you're not sure which one you have, see the Google Store link I provided earlier.

[Guarcax]

Hi folks!

@MplsCustomer thanks for your recommendations. 

@Gmreynolds9 thanks for posting in the community. I’m sorry for the inconvenience that you’ve been having with your Nest Doorbell Wired 2nd Gen. I understand that the camera was working great; however, on the last couple of days, the temperature in the place where you are located is below -4 degrees. You want to know how to charge the device. If you are not able to see any USB-C port in the back of the device, then it means that you don’t need to charge it because it is not the battery model. Let me help you with this.

To have your device working as expected, I will suggest you follow the next steps:

• Turn off the breakers for the doorbell and chime.

• Use the removal tool included in the box to remove the Nest doorbell from its wall mount and disconnect the wires from the wire terminals.

• Bring the device inside and let it warm up to room temperature in a warm, dry place.

• Once the device has warmed up, you can reinstall the device again and turn on the breakers.

Tell me how it goes.

Regards,

Daniel.