How do I speak to a live person about my camera issues and billing?

[Joelo]

How do I contact a live person about my nest cameras

[MplsCustomer · Accepted solution]

@Joelo 

To talk to someone in Support, you need to use their "Contact" link. You can find the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[MplsCustomer · Accepted solution]

@Joelo 

To talk to someone in Support, you need to use their "Contact" link. You can find the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EmersonB]

Hello everyone,

@Joelo, thanks for reaching out here in the Community. How's it going? Were you able to reach our Support team? If you want, you can also share your issues here about your billing and we'll check our options to help you.

I appreciate the help, MplsCustomer.

Best,

Emerson

[billwulff]

Please call me do discuss

***-***-****

[billwulff]

Please call me to discuss ***-***-****

[MplsCustomer]

@billwulff 

Google Nest Support does not call people from this forum, and they actually do not want us to post phone numbers.

Use the link in my earlier reply to initiate a phone call with Support.

[EdmondB]

Hello billwulff,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[KenMarth]

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

I need someone to call me at ########## about billing for nest

[Lance_L]

Hi all,

@KenMarth, to get in touch with the support team, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat”.

Regards,

Lance

[EdmondB]

Hey everyone, 

I'd like to jump in here and check if you've seen Lance and MplsCustomer's responses. Let us know if you need more help by replying to this thread.

I appreciate the help, @MplsCustomer and @Lance.

Best,
Edmond

[customer]

I don't need Nest tech support team to call me. I NEED to call THEM. However, the tel. number they have listed and I have used before - 855-469-6378is NO LONGER IN SERVICE. I just wanted to call and speak with someone to get some info on the outdoor camera before ordering it.  No contact TELEPHONE # to call them. I simply will NOT buy the NEST camera.

[MplsCustomer]

@customer 

Unfortunately, you cannot just call Google Nest Support; they don't publish a support number. You have to use the "Contact Us" link to request a callback. Depending on your locale, you can often get a callback in less than a minute.

[Kherrera17]

How can I talk to someone about billing?

[MplsCustomer]

@Kherrera17 

Try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Jenelyn_O]

Hi folks,

Chiming in —  I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

Kind regards,

Jenelyn

[116106]

I need to speak with a nest tech person

Hello

[Jenelyn_O]

Hi there 116106,

Please visit the link provided by MplsCustomer above then scroll all the way down and hit Contact us. It will guide you on how to speak to our support to inquire about billing. 

Best regards,

Jenelyn

[rdeleonsr]

need help sitting up nest wifi

[Okahoma]

my Nest aware subscription complementary) began and ended before I installed an activated nest aware for my doorbell

[Tkthompson41]

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information

Call me ###-###-####

[Katt2]

I want to ask someone if my credit card is still automatically being charged for camera history. If so we have to camera history.  How do I cancel you automatically charging my card?

[MplsCustomer]

@Katt2 

As noted previously on this thread, for Nest Aware subscription issues, try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Jenelyn_O]

Hi everyone, 

Were you able to get in touch with our support team? Please let us know if you still have questions in mind.

I appreciate the link you provide, @MplsCustomer.

Thanks,

Jenelyn

[Noremac2]

Can’t find an y billing history

[Noremac2]

Where do I find my billing history for nest camera 

[MplsCustomer]

@Noremac2 

If you go to the Subscription Management page below, click on your Nest Aware subscription, and then click "View payment history", you'll see your payments for the last 3 years, and if you then click "View transactions", you'll see older history as well:

https://store.google.com/subscriptions

[Jenelyn_O]

Hi there Noremac2,

I hope you got the answer you're looking for. Please let us know if you still have questions in mind.

I appreciate your help, @MplsCustomer.

Cheers,

Jenelyn

[Ddddnnnnnnm]

How do i speak to a person

[MplsCustomer]

@Ddddnnnnnnm 

This thread has repeated links to how you can contact Google Nest Support and talk to a person.  They just do NOT post a customer service number.

[Jenelyn_O]

Hi folks,

@Ddddnnnnnnm, I just want to check if you managed to get in touch with our support. Please let us know if you still have questions in mind.

I appreciate your input, @MplsCustomer.

Best,

Jenelyn

[sanmaben1960]

how do i talk to someone about my nest doorbell camera

[sanmaben1960]

how do i talk to a l

[MplsCustomer]

@sanmaben1960 

You have to do this to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[EmersonB]

Hello everyone,

Thanks for your update. You may reach our support team through chat and phone with this link: https://goo.gle/3ie15Ae

Let us know if you have additional questions and concerns.

Thanks for helping, Jenelyn and MplsCustomer.

Regards,

Emerson

[rstrulovic]

Hi I have a charge in my credit card from Nest Labs which I don't understand \

Please I need to know what is this

[EdmondB]

Hi everyone, 

@rstrulovic, we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[Theresa1962]

The form was filled out & submitted

[Jimmie1965]

Hello

[Theresa1962]

Our Camera hasn't worked in over a year because we cannot get it hooked up properly. How do I talk on the telephone with a LIVE PERSON?

[MplsCustomer]

@Theresa1962 

As has been posted repeatedly on this thread, you have to do this to talk to Support; Google Nest does not provide any other way:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.