How to correct improperly tagged doorbell videos

[Anthony_D_L_L]

Hi,

I'm having issues with my Nest Doorbell improperly categorizing faces. I regularly correct the faces library, but I need to be able to change the tag on the events. Video history still claims it to be the wrong face. This needs to be able to be changed or removed. It is making people in the building angry because they keep getting misidentified with people they find insulting.

How do I manually edit events or remove tagged information from a given event?

[Super_paulie]

You can't as far as I'm aware. My wife got "recognised" as the postman last week. Apart from being hilarious to me, she didn't enjoy it at all and it was just hung there in events.

[EmersonB]

Hello everyone,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, is the problem intermittent?  What is the light status of your Nest Camera right now? Did you notice or experience any power outages recently?

Looking forward to your response.

Best,

Emerson