09-02-2021 03:06 PM
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Original poster: Andrej Medved
I had Nest account which is blocked becouse the mail is don’t usable anymore. Camera was set in that account. Now I can’t add camera in new account, becouse I did’t remove it in old account.
09-02-2021 03:32 PM
Hi Andrej,
Sounds like you are going to need to do a factory reset of the Nest Cam Outdoor. Here is how to do it:
There is no factory reset button on Nest Cam Indoor, Nest Cam Outdoor, or Dropcam. To reset one of these cameras, simply remove it from your account.
Remove device
Confirm.
12-27-2021 08:00 AM
What if you no longer have access to the original account/email?
01-11-2022 05:28 PM
Did you not read the details?! He does *NOT* have access to the old account. How do we factory reset the camera if there is no access to the old Nest account???
01-23-2022 04:32 AM
Same exact issue, no avenue for help is being provided